Community Standards for Free Users

To qualify as a Free User you need to:

  • Update your profile description, bio, interests, and “I’m looking for” section so that information is accurate.
  • Make sure that Free Users do not communicate with each other; they can communicate only with Paying Members. This means you will be unable to proceed with communication with Free Users in your current list of contacts.
  • Use proper English, keep up small talk, and support topics suggested by other members.
  • Upload your valid identification document (allowed by your country) with the correct number, and upload an identification video following the instructions provided on the video upload page.
  • Be a user of our products for more than 3 months and have at least one active or expired subscription.
  • Have at least 15 meaningful public photos and 1 video of you uploaded to your profile.
  • Reply to at least 60% of incoming emails and chat messages in total.
  • Have 2 or more video chats that are at least 1 minute long.
  • Apply only once and only from one of the Dating Group products.
  • Complete identity verification.

After qualifying and becoming a Free User you need to follow these rules monthly:

  • Reply to 60% of incoming emails within 72 hours.
  • Reply to 60% of incoming online chats within 10 minutes.
  • Use the “Let’s Mingle” feature every time you log in to send broadcast messages to other members.
  • Allow web-camera and microphone access to record video invitations for video calls with other members and have video calls with members on your contact list at least twice per month.
  • Upload at least 2–3 new photos every month.
  • Film and upload at least 1 video to EuroDate every 3 months.
  • Spend at least 8 hours online per week in total.
  • Follow our Communication Policy for Free Users.

All Free Users must complete identity verification every six months.

Failure to follow these rules will result in the revocation of your Free User status.

Kindly note that we provide support to our Free Users through Telegram Messenger to ensure efficient communication.

This option is available only to subscribed members who have completed the identity verification process on the website.

If you want to qualify as a Free User, please click here to file a request.

By submitting the respective request, you confirm that you understand the requirements and want to qualify.